- Refrigerator trucks will be used for all deliveries unless specified.
- Door-to-door delivery are only applicable to areas accessible by elevators.
Coverage of delivery service
- Offered to any residential or commercial addresses in Hong Kong Island, New Territories, and Kowloon areas.
- 送貨服務不適用於即日早上十一點後訂單、remote areas、restricted areas orders are not eligible for delivery service。
- HKD100will be chargedfor spending below HKD1000
- Delivery fee will be waived for spending over HKD1000 (Non designated timeslots only)。
Spending over HKD1000
- Remote areas:The Peak, Southern District, Sai Kung (excluding Tseung Kwan O), Airport, Ma Wan, Tung Chung, Discovery Bay and other delivery locations will charge an additional fee of HKD200. If you have any questions about the division of delivery addresses, please contact customer service.
Delivery services exclusion
- 送貨服務不適用於即日早上十一點後之訂單、restricted areas orders are not eligible for delivery service。
- The general delivery period is Monday to Sunday, and the delivery period is from 2:00 pm to 8:00 pm.
- The delivery route will be arranged by the team based on the order and road conditions of the day. Hau Fuk Wagyu cannot provide or guarantee the delivery time or order delivery order.
- The delivery team will contact customer by phone 30 minutes before arrival, please pay attention to the call for delivery arrangement.
Arrangement for designated time Slot
- Delivery during the designed time slot will be charged according to the following table.
|4pm – 7pm（不指定送貨時段）||no extra charge|
|2pm – 8pm (designated one-hour delivery)||Additional HKD100 will be charged|
- The designated time is on an hourly basis, and customer can specify delivery from 2:00 pm to 8:00 pm (14:00 – 20:00).
- The order will be deliveredin anytime within the designated hour, please reserve time to receive the goods during this time period, otherwise the driver will charge extra waiting fee according to the situation, or have the right to return the food to Hau Fuk Wagyu without any rescheduling, order change and re-delivery.
Severe Weather Delivery Arrangements
- Delivery arrangements are subject to change due to weather conditions, please refer to Arrangements in Bad Weather。
Missing or wrong order arrangement
- If there is a missing item or wrong order, please sendWhatsApp +852 62669892 to contact customer service.
- Hau Fuk Wagyu Ya cannot arrange for re-delivery or any compensation for late notified orders.
Change or cancel an order arrangement
- All orders are non-refundable or cancelable once paid.
- There will be an administrative fee of HK$200 for changes to order information.
*In case of any disputes, Hau Fuk Wagyu Ya reserve the right to make the final decision on the order arrangement, terms and conditions. If you have any questions, please contact customer service.
If you have any questions, please send Whatsapp +852 62669892 to customer serviceWhatsApp +852 62669892 to contact customer service.